Information We Collect

When you interact with our platform, we collect several types of information to provide you with better educational services and improve your learning experience.

How We Use Your Information

Your data serves specific purposes that directly benefit your experience on our platform. Here's what we actually do with it:

• Deliver educational content and track your progress through trading courses
• Send you important updates about new courses, schedule changes, or platform improvements
• Process payments and maintain accurate billing records for your enrolled programs
• Answer your questions through our support channels and improve response times
• Analyze user behavior to identify which teaching methods work best and where students struggle
• Comply with Vietnamese financial education regulations and maintain proper records
• Prevent fraud and protect both your account and our platform from security threats

Data Storage and Security

We store your information on secure servers located in data centers that comply with international security standards. All sensitive data is encrypted both in transit and at rest.

Security Measures We Implement

Our technical team maintains multiple layers of protection:

• 256-bit SSL encryption for all data transfers between your device and our servers
• Regular security audits conducted by independent cybersecurity firms
• Two-factor authentication options for your account protection
• Automated backup systems that create daily copies of all user data
• Strict access controls limiting who on our team can view personal information
• Continuous monitoring for suspicious activity and potential data breaches

Despite these precautions, no online system is completely secure. If we detect any data breach affecting your information, we'll notify you within 72 hours and explain what happened and what we're doing about it.

Sharing Your Information

We share your data only when necessary to operate our educational platform or when required by law. Here's who might see your information:

All third-party service providers sign data processing agreements with us and must follow strict confidentiality requirements. They can only use your information for the specific services they provide to us.

Your Privacy Rights

Under Vietnamese privacy laws and our commitment to transparency, you have several rights regarding your personal data. You can exercise these rights at any time by contacting us.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on their purpose and legal requirements:

• Active Account Data: Maintained as long as your account remains open and active on our platform
• Course Completion Records: Kept for 7 years to provide proof of education and certification history
• Financial Records: Retained for 10 years as required by Vietnamese tax and accounting laws
• Marketing Communications: Stored for 3 years or until you unsubscribe from our mailing lists
• Support Conversations: Maintained for 2 years to track issue resolution and improve service quality
• Technical Logs: Automatically deleted after 90 days unless needed for security investigations

After these periods expire, we securely delete or anonymize the information so it can no longer identify you personally.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and understand how you use our services. When you first visit, you'll see a notice explaining this and giving you control over non-essential cookies.

Types of Cookies We Use

Essential Cookies: These are required for basic platform functions like logging in and accessing your courses. You can't disable these without breaking the site.

Performance Cookies: Help us understand which pages are most visited, where users encounter errors, and how long lessons take to complete. This data is aggregated and anonymous.

Preference Cookies: Remember your settings like language choice, video playback speed, and interface customizations so you don't have to reset them each visit.

Marketing Cookies: Track whether you came from an advertisement and which marketing messages resonate with potential students. You can opt out of these in your browser settings.

Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer. Keep in mind this might limit some platform features.

International Data Transfers

While our primary operations are in Vietnam, some of our service providers operate servers in other countries. When we transfer your data internationally, we ensure it receives the same level of protection:

• We only work with providers in countries that Vietnam recognizes as having adequate data protection laws
• All international transfers use standard contractual clauses approved by Vietnamese authorities
• Data is encrypted during transfer and remains encrypted while stored on foreign servers
• We conduct regular audits of international partners to verify their compliance with our privacy standards

Children's Privacy

Our trading education platform is designed for adults and individuals over 18 years old. We don't knowingly collect information from anyone under this age without verified parental consent.

If you're a parent and believe your child has created an account without your permission, contact us immediately. We'll delete the account and associated information within 48 hours of verification.

Changes to This Policy

We update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes, we'll notify you through:

• A prominent notice on our homepage for at least 30 days
• An email to your registered address explaining what's changed
• A notification in your account dashboard when you next log in

The "Last Updated" date at the top of this page always shows when the most recent changes took effect. We encourage you to review this policy periodically, especially before sharing new types of information with us.

Compliance with Vietnamese Law

As an educational platform operating in Vietnam, we comply with all relevant local regulations including:

• The Law on Cybersecurity (No. 24/2018/QH14) regarding data localization and protection
• The Civil Code provisions on personal information and privacy rights
• Decree 85/2016/ND-CP on safeguarding personal data in cyberspace
• State Bank of Vietnam regulations regarding financial education providers

We maintain all required licenses and regularly report to Vietnamese authorities as mandated by law. Our data practices are audited annually by certified local compliance firms.